Multi-Channel Retail Platform
A growing retailer needed to unify their online store, marketplace listings, and in-store POS into a single inventory and order management system.
The Challenge
A specialty retailer selling through their website, Amazon, eBay, and two physical locations was struggling with inventory management. Each channel operated independently, leading to overselling, manual data entry, and customer service issues.
Key Challenges
- Inventory discrepancies across sales channels
- Manual order processing consuming staff time
- No unified customer view across channels
- Inconsistent pricing and product data
The Solution
We built a custom inventory and order management platform that serves as the single source of truth for all sales channels.
Key Features
- Real-Time Inventory Sync – Stock levels update across all channels within seconds
- Unified Order Dashboard – All orders in one place regardless of source
- Automated Marketplace Updates – Pricing and product changes push automatically
- Customer Unification – Single customer record across all touchpoints
The Results
- Overselling incidents reduced by 98%
- Order processing time cut by 65%
- Staff able to handle 3x order volume
- Customer satisfaction scores improved 40%
Ready to put a real engineering team behind your mission?
Initial consultations are conducted under NDA. We’ll talk through your constraints, requirements, and timeline — and tell you straight whether we’re the right fit.
“Discipline equals freedom.” — Operating Principle 01